How can I fix it if my neon light won't light up?
If your neon sign isn't lighting up, please follow the troubleshooting steps in our guide below to identify and resolve the issue.
Confirm that your power supply is working correctly. If the Power Supply works ✔️ Ejoy the Neon Glow!
✔️ Inspect the AC/DC adapter and cords for any signs of damage: cracks, melted plastic, or burn marks, which could indicate overheating.
✔️ Ensure the AC/DC adapter cord connector tip remains intact, unbent, and unbroken.
✔️ Examine the inside of the DC connector to verify the pin is straight and not missing.
✔️ Check power cable, and try with another cable of your laptop adapter.
✔️ Confirm if the input voltage to the power supply is enough to generate required output DC voltage and current.
In the event that the Power Supply malfunctions ❌
Please provide a photo of the Power Supply, including the cables, load block, and wall plug, and send it to support@orantneon.com.
Step 2 - LED Controller Reconfiguration 💡
❌ Disconnect the power source.
✔️Unplug the dimming wire from both the power supply and the LED strip light.
✔️Connect the LED Neon Sign directly to the power supply. If it works, the LED controller may be faulty.
✔️Reconnect the LED controller to the LED neon sign and power supply and check functionality, it works fine, there could be some configuration problem.
✔️Using the remote, simultaneously hold down the ‘SPEED +’ and ‘SPEED -‘ buttons for 3 seconds. The indicator light should blink once if done correctly.
❌If the issue persists after reconfiguration.
Send a picture of the LED Controller and the cable to support@orantneon.com.
To assist in finding a solution, send a video of your setup (showing the front and back of the neon, Power Supply connected with the power block and cable, and the LED Controller) to support@orantneon.com.
Step 3 - Remote to LED Controller Configuration 📱
🔍 Check the remote for illumination. Look for a light at the top of the remote.
🔋 Please attempt with an alternate battery as well.
✨ If the remote lights up, excellent! Now, let's verify if it's synchronized with the dimmer block.
🔘 Inspect for any malfunctioning buttons on the remote.
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