If you're facing issues connecting your remote to the ORANTNEON Dimmer, please follow these steps to ensure everything is properly connected:
Q1: How should I ensure the Dimmer Box is correctly connected?
A1: To ensure that the Dimmer Box is correctly connected, make sure it is placed between the neon sign and the power supply.
Q2: My remote doesn't seem to work. What should I check?
A2: First, ensure you've inserted 2 AAA batteries inside the remote. Without power, the remote won't function.
Q3: How can I confirm if my remote is working properly?
A3: When you press any button on the remote, check for a red light at the top of it. This indicates that the remote is transmitting signals.
Q4: What should I do if my remote is not syncing with the Dimmer box?
A4: If your remote isn't syncing with the Dimmer box, follow these 3 steps to troubleshoot the issue:
- Step 1: Press and hold the sync button on the Dimmer box.
- Step 2: While holding the sync button, press and release any button on the remote.
- Step 3: Release the sync button on the Dimmer box.
This should sync the remote with the Dimmer box. If you continue to experience issues, please contact our support team for further assistance.
Related Articles
How do I connect a dimmer or remote to my indoor sign?
To connect a dimmer or remote to your indoor sign, follow these steps: For the dimmer: Plug one end of the dimmer cable into the sign's connector. Plug the other end into the power supply. For the remote: Insert batteries into the remote. Plug one ...
Can I use a dimmer with my outdoor sign from Neon Store?
We offer dimmers exclusively for our indoor signs. Unfortunately, outdoor dimmers are not available in our product lineup. The dimmer functionality is specifically designed for indoor signs, allowing you to control and adjust the brightness of your ...
What's in the box Shipped?
Q: What's included in the package when I purchase a Neon Sign from your store? A: When you purchase a Neon Sign from our store, you will receive the following items in the package: Your LED Neon Sign Wall Mounting Kit, which includes: Standoff Nuts ...
How can I fix it if my neon light won't light up?
If your neon sign isn't lighting up, please follow the troubleshooting steps in our guide below to identify and resolve the issue. Step 1 - Verifying the Power Supply ? Confirm that your power supply is working correctly. If the Power Supply works ...
Payments
Q1. What kind of payment method may I use at https://orantneon.com? A1. We accept payments through various secure methods, including credit/debit cards, PayPal, Venmo, and Shopify Pay (You can pay in bi-weekly installments at no interest). Q2. What ...