What is your returns policy?
Orant Neon offers returns and refunds for faulty products only. Orant Neon will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case by case basis depending on the source of the fault, and is at the sole discretion of Orant Neon.
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What is Orant Neon®'s returns procedure?
Please contact us at support@orantneon.com to let us know which products you wish to return and why, attaching a short video of your sign as well as photos. Please note that we require both a video and photo(s) for diagnostic and quality purposes. If ...
Can I get a refund if I change my mind?
Unfortunately we are unable to offer refunds as all our signs are made to order. Although this allows you the freedom to design each sign and artwork to your liking, it also limits us in our freedom to accept returns. If you change your mind or ...